Billing Terms and Conditions

Effective Date: December 27, 2025
Last Updated: December 27, 2025

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1. Introduction

These Billing Terms and Conditions (“Terms”) govern the payment obligations and billing processes between ProKitchenSupplys (“Company,” “we,” “us,” or “our”) and the customer (“Customer,” “you,” or “your”). By purchasing our products or using our Services, you agree to be bound by these Terms.

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2. Payment Terms

2.1 Pricing

Prices:
All prices for products and services are listed in U.S. Dollars (USD) and are subject to change without prior notice.

Taxes and Fees:
Prices do not include applicable taxes, shipping charges, duties, or other fees unless expressly stated at checkout.

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2.2 Accepted Payment Methods

We accept the following secure payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express

• Digital Wallets: Apple Pay

All payments are processed securely through Shopify Payments.

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2.3 Payment Due Date

One-Time Purchases:
Payment is due at the time of purchase. Orders will not be processed or shipped until full payment has been successfully received.

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3. Invoicing

Invoice Issuance:
Invoices are generated upon order completion and confirmation.

Delivery Method:
Invoices are sent electronically via email to the email address provided at checkout.

Customer Responsibility:
You are responsible for ensuring that all billing and contact information provided is accurate and up to date.

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4. Disputed Charges

Notification Period:
If you believe an invoice or charge is incorrect, you must notify us in writing within 15 days of the invoice date.

How to Submit a Dispute:
Please email support@prokitchensupplys.com and include:

• Your order or invoice number

• A description of the disputed charge

Resolution:
We will review all billing disputes promptly and work in good faith to resolve them.

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5. Refunds and Credits

Refunds and credits are issued in accordance with our Return & Refund Policy.

Processing Time:
Approved refunds will be issued to the original payment method within 5–7 business days after return approval and inspection.

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6. Taxes

Customer Responsibility:
You are responsible for all applicable taxes, including but not limited to sales tax and any other government-imposed charges.

Tax Exemptions:
If you are tax-exempt, valid exemption documentation must be provided at the time of purchase. Retroactive tax refunds are not available.

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7. Billing Errors

Corrections:
If a billing error is identified, we will correct it promptly.

• Overcharges: Any overcharged amounts will be refunded or credited.

• Undercharges: Any undercharged amounts may be invoiced and are payable upon receipt.

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8. Payment Security

Data Protection:
All payment information is handled securely and in accordance with industry standards.

Payment Processor:
Payments are processed through Shopify Payments. We do not store credit card information on our servers.

Encryption:
All transactions are protected using Secure Socket Layer (SSL) encryption technology.

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9. Changes to Billing Terms

We reserve the right to modify these Billing Terms and Conditions at any time.

Notification:
Updates become effective immediately upon posting on https://prokitchensupplys.com.

Acceptance:
Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

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10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages related to billing or payments.

• Our maximum liability for any billing-related claim is limited to the amount paid by you to ProKitchenSupplys in the six (6) months preceding the event giving rise to the claim.

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11. Governing Law and Venue

These Billing Terms and Conditions are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Any legal action related to billing shall be brought exclusively in the state or federal courts located in Florida.

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12. Contact Information

For billing questions or concerns, please contact us:

Company Name: ProKitchenSupplys
Website: https://prokitchensupplys.com

Address:
955 SW 2nd Ave
Miami, FL 33130
United States

Email: support@prokitchensupplys.com
Phone: 904-980-3917

Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

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13. Entire Agreement

These Billing Terms and Conditions, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and ProKitchenSupplys regarding billing and payment matters and supersede all prior agreements.

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Acknowledgment

By purchasing our products or using our Services, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.

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When you’re ready, send the next policy (Privacy Policy, Shipping Policy, Returns Policy, or Cookie Policy), and I’ll continue ensuring everything stays legally aligned and consistent across all pages.