Shipping Policy

Effective Date: December 27, 2025
Last Updated: December 27, 2025

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1. Introduction

At ProKitchenSupplys (“we,” “us,” or “our”), we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how orders placed on https://prokitchensupplys.com are processed, shipped, and delivered.

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2. Shipping Destinations

Countries We Ship To

We currently ship within the United States only.

Future Expansion

We are continuously working to expand our shipping destinations. Please check this page for updates.

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3. Shipping Costs

Domestic Shipping (United States)

• Standard Shipping: Shipping costs are calculated and displayed at checkout based on order size, weight, and carrier.

No Hidden Fees

All shipping charges are clearly shown during checkout. We do not add hidden handling or processing fees.

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4. Order Processing Time

Processing Time

Orders are processed within 1–2 business days, Monday through Friday, excluding holidays.

Order Cut-Off Time

Orders placed before 5:00 PM EST may begin processing the same business day.

Weekend & Holiday Orders

Orders placed on weekends or public holidays are processed on the next business day.

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5. Estimated Delivery Time

Domestic Shipping

• Standard Shipping: Approximately 3–5 business days after shipment

Delivery Notes

Delivery timeframes are estimates and may vary due to factors outside our control, including carrier delays, weather conditions, or freight scheduling.

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6. Shipping Methods & Carriers

Carriers We Use

We partner with trusted carriers to ensure safe and timely delivery, including:

• USPS

• UPS

• FedEx

For large or heavy items, we may use LTL freight carriers, including:

• FedEx Freight

• Old Dominion

• XPO Logistics

Shipment Tracking

All shipments include tracking information, which will be emailed to you once your order ships.

Shipping Insurance

Shipments are insured against loss or damage. Please contact us promptly if any issues occur.

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7. Order Tracking

Tracking Information

Once your order ships, you will receive an email containing:

• Tracking number

• Carrier name

• Tracking link

How to Track Your Order

You may track your order via the carrier’s website using your tracking number.

Assistance

If you need help tracking your shipment, contact our Customer Service team.

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8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Shipments:
If your package is delayed beyond the estimated delivery timeframe, please contact us at support@prokitchensupplys.com or 904-980-3917.

Lost Packages:
If tracking shows your package as delivered but you have not received it:

• Confirm your shipping address

• Check with neighbors or building management

• Contact us for further assistance

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8.2 Damaged Packages

Reporting Damage:
If your package arrives damaged:

• Take clear photos of the packaging and product

• Contact us within 7 days of delivery

Resolution:
We will assist with a replacement or refund as appropriate.

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9. Missing Items

If items are missing from your order:

• Contact us within 7 days of delivery

• Provide your order number and item details

We will investigate and resolve the issue promptly.

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10. Returns & Refunds

Return Window

Returns are accepted within 30 days of delivery, subject to eligibility requirements.

Return Conditions

• Items must be unused, undamaged, and in original packaging

• Certain items may be non-returnable (see Return & Refund Policy)

Return Shipping Costs

• Customer is responsible for return shipping on change-of-mind returns

• ProKitchenSupplys covers return shipping for defective, damaged, or incorrect items

Refund Processing

Approved refunds are processed within 5–7 business days after inspection and issued to the original payment method.

For full details, please review our Return & Refund Policy.

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11. Incorrect Address

Address Accuracy

Customers are responsible for providing accurate shipping information. We are not responsible for shipments sent to incorrect addresses provided at checkout.

Returned Packages

If a package is returned due to an incorrect address:

• We will contact you to arrange reshipment

• Additional shipping charges may apply

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12. Contact Information

For questions regarding shipping or delivery, please contact us:

Customer Service Email: support@prokitchensupplys.com
Customer Service Phone: 904-980-3917

Company Address:
ProKitchenSupplys
955 SW 2nd Ave
Miami, FL 33130
United States

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

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13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting on our Website. We encourage you to review this policy periodically.

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Thank you for shopping with ProKitchenSupplys
We appreciate your business and are committed to providing dependable service and timely delivery.

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