FAQ Page

Shipping Time and Delivery Expectations

Shipping times may vary depending on the brand and product availability. Some orders ship the same business day, while others may require 1–2 business days for processing. In rare cases, unexpected delays may occur due to carrier issues or inventory constraints.

In general, customers can expect to receive their orders within 4–7 business days from the shipment date. If a longer shipping timeframe is anticipated, it will be clearly disclosed on the product page prior to purchase.

We pride ourselves on offering some of the fastest processing and shipping times in the industry, along with reliable carriers and top-tier customer service.

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Payment Options

We accept a variety of secure payment methods, including:

• Credit and Debit Cards: Visa, Mastercard, American Express

• Digital Wallets: Apple Pay

All payments are processed securely through Shopify Payments, and all transactions are completed in U.S. Dollars (USD).

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Return Policy

We offer a 30-Day Money-Back Guarantee on eligible items. To qualify for a return, products must be unused, in original packaging, and include all original components.

Please note:

• A 20% restocking fee may apply

• Customers are responsible for return shipping costs

For complete details, please refer to our 30-Day Return & Refund Policy available on our Website.

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Cancellation Policy

Orders may be canceled for a full refund within 24 hours of order placement, provided the order has not yet shipped. To request a cancellation, please contact us as soon as possible at support@prokitchensupplys.com.

Orders that have already shipped are subject to our 30-Day Return Policy.

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Contact Information

ProKitchenSupplys

Phone: 904-980-3917
Email: support@prokitchensupplys.com

Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

Business Address:
955 SW 2nd Ave
Miami, FL 33130
United States