Return and Refund Policy

Effective Date: December 27, 2025
Last Updated: December 27, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the ProKitchenSupplys website located at https://prokitchensupplys.com (“Website”).

2. Contact Information

For questions regarding returns, refunds, or exchanges, please contact our Customer Service team:

Email: support@prokitchensupplys.com
Phone: 904-980-3917

Business Address:
955 SW 2nd Ave
Miami, FL 33130
United States

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers located in the United States may request a return within 30 days of receiving their order, subject to the conditions outlined below.

3.1 Conditions for Return

To be eligible for a return, items must meet all of the following conditions:

Unused and Undamaged: Item must be unused and in the same condition as received
Original Packaging: Item must be returned in original packaging with all tags, labels, manuals, and accessories
Proof of Purchase: A valid receipt or order confirmation is required

4. Return Process

4.1 Initiating a Return

To start a return:

Contact Customer Service at support@prokitchensupplys.com or call 904-980-3917 within 30 days of delivery
Provide your order number and reason for return

Once approved, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

Securely package the item in its original packaging
Include all original accessories, manuals, and documentation
Clearly mark the RMA number on the package if provided

4.3 Shipping the Return

Shipping Method: A trackable shipping service is required
Return Deadline: Items must be shipped within 7 days of return approval

5. Return Shipping Costs

Change of Mind Returns: Customer is responsible for return shipping costs
Defective, Damaged, or Incorrect Items: Return shipping costs are covered by ProKitchenSupplys

6. Specific Return & Refund Conditions

6.1 Returns Due to Change of Mind

Return request must be made within 30 days of delivery
Item must meet all eligibility conditions
A 20% restocking fee will be deducted from the refund

6.2 Defective or Damaged Goods

Must be reported within 7 days of delivery
Photos or videos of damage or defects are required

Resolution:
We will offer either a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

If you receive the wrong item, please notify us immediately.

Resolution:
We will arrange return shipping at no cost to you and ship the correct product promptly.

6.4 Product Never Arrived

If your order does not arrive within the estimated delivery timeframe, contact us.

Resolution:
We will investigate with the carrier. If the package is confirmed lost, we will issue a full refund or replacement.

6.5 Order Cancellation

Before Shipment: Orders may be canceled within 24 hours of placement for a full refund
After Shipment: Orders must follow the return process after delivery

7. Non-Returnable Items

The following items are non-returnable and non-refundable:

Custom or special-order items
Gift cards
Downloadable or digital products
Items not returned in original condition

8. Refunds

8.1 Refund Conditions

Refunds are issued only after returned items are received and inspected.

Customers will be notified via email of refund approval or rejection.

8.2 Refund Processing

Refund Method: Original payment method
Processing Time: 5–7 business days after inspection
Bank processing times may vary

8.3 Partial Refunds

Partial refunds may be issued for:

Items returned damaged or incomplete
Returns received outside the approved return window

9. Exchanges

We replace items that are defective, damaged, or incorrectly shipped.

To request an exchange, contact support@prokitchensupplys.com.

Exchange Shipping Costs: Covered by ProKitchenSupplys.

10. Timelines Summary

Return Request Window: 30 days from delivery
Return Shipment Deadline: 7 days after approval
Refund Processing: 5–7 business days after inspection

11. Legal Rights

This Return & Refund Policy does not affect any statutory rights you may have under applicable laws.

12. Questions & Support

For more information, please:

Visit our FAQ Page, or
Contact our Customer Service team: