Warranty

Effective Date: December 27, 2025
Last Updated: December 27, 2025

---

1. Manufacturer’s Warranty

All products sold by ProKitchenSupplys are covered by the manufacturer’s warranty. Warranty coverage, duration, and terms vary by brand and product.

For exact warranty details, please refer to the product manual, documentation, or packaging included with your item. If you need assistance identifying your product’s warranty coverage, contact our support team at:

Email: support@prokitchensupplys.com
Phone: 904-980-3917

---

2. Product Quality & Defective Items

Your satisfaction is important to us. If your product arrives defective or malfunctions under normal use, we will assist with a replacement or refund, subject to manufacturer warranty terms.

What to Do Upon Delivery

• Inspect your package immediately upon arrival

• If visible damage is present (including box damage), note it on the delivery receipt

• If you cannot open the package immediately, mark “suspected damage” on the delivery receipt

Then, email clear photos of the damage to support@prokitchensupplys.com so we can quickly assist you.

---

3. Warranty Limitations & Exclusions

Manufacturer warranties typically cover defects in materials and workmanship under normal use. Coverage generally does not include:

• Misuse, abuse, improper installation, or unauthorized modifications

• Normal wear and tear

• Environmental or external damage beyond normal operating conditions

• Consumable parts or accessories, unless specifically stated by the manufacturer

For definitive coverage details, please consult the product documentation or contact us.

---

4. Filing a Warranty Claim

To initiate a warranty claim, please email support@prokitchensupplys.com with the following information:

• Order number or proof of purchase

• Detailed description of the issue

• Photos or videos demonstrating the problem (if available)

Once reviewed, we may request additional information. If the claim is approved, we will coordinate the appropriate resolution, which may include repair, replacement, or refund, depending on the manufacturer’s warranty terms.

---

5. Shipping & Labor Responsibilities

Unless otherwise stated by the manufacturer:

• Customers are responsible for shipping the product back for warranty evaluation

• If a repair or replacement is approved, outbound shipping may be covered by us or the manufacturer

• Labor, installation, or removal costs are not covered under standard warranties

---

6. Warranty Transferability

Most manufacturer warranties are non-transferable and apply only to the original purchaser. For any exceptions or extended warranty options, please refer to your product documentation or contact our support team.

---

7. Disclaimers & Legal Limitations

This warranty policy reflects our obligations as a retailer and does not extend beyond the manufacturer’s warranty.

To the fullest extent permitted by law:

• ProKitchenSupplys is not liable for incidental or consequential damages arising from product use or inability to use a product

• Some jurisdictions do not allow exclusions or limitations of incidental damages, so these limitations may not apply to you

---

Contact Information

ProKitchenSupplys

Phone: 904-980-3917
Email: support@prokitchensupplys.com

Business Address:
955 SW 2nd Ave
Miami, FL 33130
United States

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST